Frequently Asked Questions

Where can I purchase found™?

Launching in September 2017 with 133 SKUs, found will be available at select Walmart locations, Walmart.com and jet.com. You will be able to type your zip code in our store locator to see if there is a store near you.

What is your Animal Testing Policy?

found™ formulas are never tested on animals.

How can I find out what ingredients are in my product?

Ingredients are listed on individual product pages and on the product labels. You can also check out our Miracle Ingredients list to learn more about ingredient properties and ancient rituals to inspire your beauty routine.

Are your products vegan?

In order to have the most efficacious products possible, some of our products do contain beeswax, an animal sourced ingredient. However, many of our products would be considered vegan so check the ingredients listing on each product. If you have a product specific question and would like more information, please contact us.

Are your products gluten free?

We work to avoid known allergens including gluten but can’t guarantee against cross contamination. We always recommend you should check with your physician prior to using a product if you suffer from any allergies.

Can you tell me more about the number system on the skin care packaging?

Each skincare item is labeled with a step number to make it easy to customize your own beauty routine. Mix and match products from our different platforms then follow the number sequence for optimal results.

1. Cleanse – prep skin by removing any traces of makeup, oils and debris
2. Treat – specialty items with targeted efficacy for certain skin issues
3. Hydrate – all about moisture and hydration for your individual skin type
+  Enhance – non-daily products for extra added skin improvements

My question isn’t addressed here. How can I contact you?

You can contact us directly at customerservice@discoverfound.com or call us at 1-855-895-6980.